Returns and Refunds Policy

Purpose and scope
This policy explains how returns, exchanges, and refunds are handled for digital and physical products purchased from Allwow (WOW AI LTD). It is designed to be transparent, easy to understand, and consistent with applicable UK consumer protection rules, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, where relevant.

Digital products

• Access-based sales are final: Due to the downloadable and copyable nature of digital content, refunds are not available once a file has been downloaded, accessed, or otherwise delivered, provided this waiver was clearly disclosed and expressly acknowledged before access began.
• Faults and technical issues: If digital content is defective, not as described, or cannot be accessed, support will provide a repair, replacement file, or re‑delivery within a reasonable timeframe. If the issue cannot be resolved within a reasonable time without significant inconvenience, a refund or price reduction may be provided as required by law.
• Pre‑access cancellations: If you have not started the download or access and you have a statutory right to cancel (for example, within the 14‑day cooling‑off period where applicable), you may cancel for a full refund. Once you (a) explicitly consent to immediate access and (b) acknowledge the loss of the right to cancel, the cooling‑off right ends when access begins.
• Support channel: For any access issue, corruption, or mismatch with the description, contact Contact@allwow.shop with your order number and a description of the problem. The team will verify and resolve promptly.

Physical products

• Return window: Returns for eligible items are accepted within 30 days of delivery.
• Condition requirements: Items must be unused, in original condition, and in their original packaging, with proof of purchase included. Please do not send items directly to the manufacturer.
• Non‑returnable items:
  • Gift cards
  • Digital software downloads
  • Perishable goods (for example, food, flowers, newspapers, magazines)
  • Hazardous materials, flammable liquids, or gases
  • Selected health/personal care items
• How to start a return: Email Contact@allwow.shop with your order number, the item(s) you wish to return, and the reason for return. Prior approval (RMA) is required. Items sent without approval may be rejected.
• Return method and labels: Approved returns are sent by mail. A prepaid return label will be provided as a downloadable/printable link and must be used to ensure tracking.
• Fees and cost of return: Return shipping is free for eligible returns within 30 days when the prepaid label is used. No restocking fees apply for items returned in original condition. If parts are missing or there is excessive wear, a reasonable deduction may be applied, which will be detailed in your approval email.
• Exceptions: Returns sent without approval, outside the return window, missing parts, or with excessive wear may be declined or subject to a deduction. Any decision and rationale will be communicated by email.

Exchanges

• Defective or damaged items may be exchanged for the same item where stock is available. If the same item is unavailable, a refund may be issued. To begin, email Contact@allwow.shop with your order number, photos (if applicable), and a brief description.

Refunds and timing

• Inspection and approval: Once a return is received and inspected, an email will confirm approval or refusal, including any applicable deductions and reasons.
• Method: Approved refunds are issued to the original payment method only.
• Processing time: Refunds typically appear within 5–7 business days after approval. Processing times may vary by bank or card issuer. If a refund has not appeared after 7 business days from approval, contact your card issuer and bank; if unresolved, email Contact@allwow.shop.

Sale items

• Unless otherwise stated, only regularly priced items are eligible for refunds. Sale or clearance items are final sale except where required by law (for example, if the item is faulty or not as described).

Gifts

• If marked as a gift and shipped directly to you, a gift credit may be issued for the return value after the return is received and approved. If the order was not marked as a gift or was shipped to the purchaser, any refund will be sent to the original purchaser.

Agreement to policy

• Purchasing digital products confirms that you understand access‑based sales are final after download or access has begun, subject to statutory rights for faulty content.
• Initiating a physical return indicates acceptance of the conditions and timelines described in this policy.

Contact

• Customer Service Email: Contact@allwow.shop
• Telephone: +44 7851224054
• Registered Company: WOW AI LTD (Company Number: 15752158)
• Registered Office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ