Digital products — immediate access
- Instant delivery: Digital planners are delivered immediately after purchase; no physical shipment is required.
- How it works:
- Order: A purchase confirmation email is sent after checkout.
- Retrieve: A follow‑up email includes a secure download link; click to download and begin using your planner.
- Access: Once downloaded, your planner can be used on compatible devices and supported apps as described on the product page.
Physical products — shipping and processing
- Processing time: Orders are typically processed within 1–2 business days; please allow up to 3 business days during peak periods. Processing occurs Monday–Friday, excluding weekends and public holidays.
- Dispatch accuracy: Incorrect or incomplete payment or address details may delay dispatch.
- Order changes: A one‑hour window after purchase is available to correct order details; to request a change, email Contact@allwow.shop and include your order number.
Shipping rates and methods
- Standard shipping: Standard shipping is free on eligible orders to the destinations listed under “Delivery estimates.” Any exclusions or surcharges (if applicable) will be shown at checkout before you confirm payment.
- Tracking: Tracking details are provided for every shipment and shared by email once the order is dispatched.
Estimated delivery times
- United Kingdom: 1–5 business days after dispatch.
- USA: 1–5 business days after dispatch.
- Europe (non‑UK): 7–14 business days after dispatch.
- Canada, Australia: 7–14 business days after dispatch.
- Other international: 7–14 business days after dispatch.
- Peak periods: During high‑demand seasons or carrier disruptions, international delivery may extend to 15–30 business days. Please add processing time (1–3 business days) to these delivery estimates.
Wrong Address Disclaimer
- Address accuracy: Please ensure your shipping address is correct at checkout. If an incorrect address is submitted, email Contact@allwow.shop within 1 hour to request an update.
- Post‑dispatch changes: If the order has already been processed or shipped, address changes may not be possible. Packages returned due to address issues can be resent once received; additional transit time may apply.
Customs and import duties (if applicable)
- International shipments may be subject to customs inspections and local duties or taxes. Any applicable fees are the recipient’s responsibility in accordance with local regulations.
Free returns (summary)
- Physical items: Free returns apply to eligible physical items within 30 days when using the prepaid label provided by Allwow; conditions and non‑returnable categories are listed in the Returns and Refunds Policy.
- Digital items: Digital products are not refundable after download or access has begun, except where required by law or for confirmed defects. For technical issues, contact support for prompt assistance.
Delivery issues and damage
- If a parcel appears visibly damaged at delivery, you may refuse acceptance and notify support. For missing items, damage, or delivery exceptions, contact Contact@allwow.shop with your order number and any relevant photos so the team can assist with a resolution.
Questions or support
- For help with downloading a digital planner or questions about shipment and delivery, email Contact@allwow.shop and include your order number for faster support.
Company details
- Company Name: WOW AI LTD
- Company Number: 15752158
- Registered Office: 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
- Telephone: +44 7851224054
- Email: Contact@allwow.shop